Privacy Policy

Flowers by Sears™ is committed to upholding your privacy.

Due to the nature of our business, we must collect information from our customers and website visitors. We vow to keep your information secure and promise not to sell, trade or otherwise disclose your information to any other person or organization without your permission, unless required to do so by law.

As a user of this website you can be assured:

We will only collect information for the purpose of operating this site and will not collect information for any other purpose.
We will limit our collection of personal data to a level that is reasonable based on the situation.
We will only collect information that applies to our specific operational goals.
We will not share your information with any person or organization outside of our company and associates.
You have the right to access your information at any time and edit said information as you see fit.

Please review this page regularly as this policy could be subject to change. This policy was last reviewed in April 2008.

Implementation of Privacy Policy

Below is a list of guidelines that govern our use of your information:

All of our employees/associates are responsible for the personal information they have access to.
When collecting information we will identify why this information is being collected.
We will collect information/distribute information only with your consent, unless it is unavoidable or we are required by law to do so.
We will only collect information that is relevant to the nature of our business.
We will only use the information collected for matters relating to our business.
We will not disclose your information to another party without your consent unless required to do so by law.
We will only retain your information for the period of time it will take to fulfill the purpose for which it was collected.
We will keep all personal information as accurate and up-to-date as possible.
All your personal information will be kept in a secure location.
You will have the right to access and edit your personal information.

Your personal information

Personal information is considered any information that specifically identifies you. Personal information does not include the name, title, business address, or telephone number of an employee of an organization. Information collected that is modified so that it is impossible to identify the identity of the person it was collected from, is also not considered personal information.

How is personal information collected?

With your consent, we may collect personal information from you via mail, telephone and through the Internet.

What we collect

We usually collect the following information:

Name
Mailing/Street address
Email address
Telephone numbers
Transaction history

You have the right to refrain from providing us with personal information but please be advised that by doing so your access to certain uses of the website may be restricted or void.

We may monitor and/or record our customer service phone calls for training purposes and to ensure quality service.

How do we use your personal information?

Our business is built on repeat customers. It is our hope to establish a long-lasting relationship with you and we hope to grow and adapt our business to serve you better.

In order to do this we would like to ask for your permission to collect, use and disclose your personal information for the following purposes.

To identify and communicate with you on a general basis.
Process your orders and fulfill any deliveries requested.
Notify you of special offers/promotions
Fraud protection
Carry out product refunds
Legal reasons

Due to the nature of our service we may have to disclose certain aspects of the personal information you provide to us, to third party business partners in order to properly

Process your delivery request
Print personalized materials
Mail promotional advertisements
Gather/make use of marketing information
Perform other services

This information will be as limited as possible and will not include any information of a sensitive nature, such as credit card numbers and other financial information.

In order to perform some services, we may have to release your personal information to a business partner located in a foreign country. In such a case, your information may be accessible by the regulatory authorities of such country in accordance with the laws and jurisdictions that govern the nation in which the business partner is located.

We will only keep your personal information for as long as we need to or are required to do so by law. Your personal information may be used in the creation of general statistical analyses of our business. None of the information used in these analyses will identify you personally. In the event of a full or particle sale, merger or transfer of ownership of Flowers by Sears, we may be required to disclose your information to the purchasing party.

In order to obtain a refund or exchange, we may require you to provide us with your name, address and telephone number for fraud and audit prevention services. We may require a faxed copy of a valid photo ID to confirm this information. This information will be used strictly to track refunds and exchanges in order to ensure all refunds and exchanges are valid.

Don’t want to receive marketing information?

Simply contact us and we will remove your information from our contact list. We will also give you the option to abstain from receiving marketing material during the check out process. Please be advised that some solicitation files may have been created prior to us receiving your notice of cancellation (catalogue lists, etc.), thus there may be a short period of time where you are still receiving marketing material even though you have requested that your name be withdrawn from the list. In a case such as this, please bear with us, as we will do our very best to prevent any promotional or other material from reaching you.

If you do wish to receive promotional material, we may inform you about products and special offers by mail, email, telephone or by other means.

Your personal information will not be used or disclosed without your consent, except when we are required to do so by law.

Under no circumstances will we sell your personal information to any person or organization.

Consent

We will only collect, use or disclose your Personal Information with your consent, unless we are permitted or required to do so by law. If we are planning on using your information for a new purpose, we will require new consent, as the use of said information has changed.

It is your choice not to provide us with personal information, however, if you decide not to provide us with personal information it may be impossible for you to use this website for its intended purpose.

What is consent?

Consent can be express or implied, depending on circumstances

Expressed consent requires you to make some sort of action to demonstrate that you are expressing your consent. This can be done in writing, in person, electronically, or via telephone.

Implied consent may be used to offer you discount rates or inform you of specialized promotions. We will never use implied consent in relation to personal information such as credit card numbers or other financial data.

Withdrawing consent

You may withdraw your consent at any time unless otherwise not permitted to do so due to legal or contractual restrictions. If you withdraw your consent you will be informed of the implications of such an action.

If at anytime you wish to withdraw your consent, contact us and instruct us as to what personal information you would no longer like us to use. Please be advised you have a responsibility to give us reasonable notice in order for us to remove you personal information form our system.

Note that all information relating to billing, audit, or archival will continue to be retained.

How can you be sure my information is safe?

We have all the appropriate safety measures in place to keep your information out of the wrong hands.

All physical records are kept in locked filing cabinets.
All computers/servers/files are all protected by industry leading technology and can only be accessed by the appropriate people.
All are staff are trained in a manner that they understand the importance of information.

Your information will only be disclosed to fulfill the purpose in which it was collected and only with your consent, unless of course we are required to do so by law.
Please take all the available precautions to protect your personal information in all aspects of your life. To learn more about how and why you should protect your personal information, visit the Office of the Privacy Commissioner of Canada’s website.

Access to your personal information

You have the right to access and modify your personal information and to find out who it has been disclosed to. In order to disclose your information to you, we will need specific information from you to verify your identify.

In certain cases we may not be able to disclose your personal information.

Such examples include:

If it contains references to other people
If it has been destroyed
If it is subject to solicitor-client or litigation privilege
If we are forbidden to disclose the information by law

Changing your personal information

We make every available effort to maintain the accuracy of your personal information. We encourage you to keep us up-to-date and to notify us of any inaccuracies or outdated information that may be present in the personal information we possess. If you would like to edit your personal information, please contact us and we will make the applicable changes.

Please keep in mind that updated and accurate personal information will make ordering from us easier and will help us serve you better.

Browser cookies and JavaScript

Flowers by Sears uses both browser cookie and JavaScript technology to operate our website.

Browser cookie

A browser cookie is a small text file placed on your computers hard drive. The cookie serves no purpose other than giving your computer a name that our system can remember it by. This will prevent your shopping cart from being confused for another user`s as you move from page to page.

Does a cookie reveal any personal information about me?

The cookie does not transmit any information from your computer to ours, other than a code to help our server identify you as a unique visitor. Using this code, our server is able to establish the following information:

Which pages you visited on Flowers by Sears
Which items you may have clicked on while visiting Flowers by Sears
Which items you may have bought while visiting Flowers by Sears
If you had any technical problems while visiting Flowers by Sears.

Cookies only relate to your use of Flowers by Sears and do not give us any information about other websites you have visited or will visit in the future.

Do I need to set my browser to “enable cookies” to use FlowersbySears.ca?

Yes, without having your browser set to accept cookies, you will not be able to properly use Flowers by Sears website. Although it may appear as if your browser is functioning fine without having cookies enabled, our web server will not be able to locate your shopping cart as you move from page to page.

What is JavaScript?

JavaScript is programming language that makes computing easier for both users and for website operators.

Does my computer need to run JavaScript?

Yes, ultimately JavaScript is necessary to view our web site. If you wish to use FlowersbySears.ca you must enable your web browser to allow these scripts to run.

Security

Flowers by Sears uses Secure Socket Layer Encryption (SSL).

SSL is the industry standard security system. When you send information from your computer to our website, we encrypt the information using SSL technology which transforms that information into a code that is almost impossible to interpret. We then unscramble the code when it reaches our secure server. Please note that email is not encrypted and we strongly advise you not to send sensitive information via email.

Credit Card liability

Banks typically cover all unauthorized payments charged to their cards, but please be advised that they sometimes charge a $50 deductible. We advise you to contact your bank and find out everything there is to know about your liability situation.

Using your card on websites linked to ours

Please note that although Flowers by Sears website may link or be linked to other websites, a link is in no way an endorsement of said website. As a user of the Internet, you should check the security and privacy policies of all the websites you visit before you submit any information to them.

If you have any questions about our Privacy Policy, please contact us